Refund Policy

Last updated: May 2026

Our Policy

Because every ZOJO product is custom-printed on demand, we do not accept returns or exchanges for reasons of size, fit, colour preference, or change of mind. Please review the size guide carefully before ordering.

We do, however, fully stand behind the quality of our printing and the physical condition of items on arrival.

When You Are Eligible for a Replacement

• The item has a verified printing defect (faded print, misaligned artwork, incorrect design)
• The item arrived physically damaged (torn, soiled, or structurally defective)
• You received the wrong item or size

Time Window

Claims must be raised within 48 hours of delivery. Claims raised after this window will not be accepted. Check your order as soon as it arrives.

How to Raise a Claim

1. Email zojo.fashion.tee@gmail.com within 48 hours of delivery
2. Include your order number in the subject line
3. Attach clear photos showing the defect or damage
4. We will review and respond within 2 business days

If your claim is approved, we will arrange a replacement at no additional cost. We do not offer cash refunds — only replacements for verified defect cases.

Cancelled Orders

Orders cannot be cancelled once they have been confirmed and payment has been processed, as production begins immediately. If you believe your order was charged in error, contact us as soon as possible.

Questions

For anything not covered here, email zojo.fashion.tee@gmail.com.